An IT support provider should have a clear and systematic approach to improve your business from quarter to quarter.
Through ongoing maintenance and 24/7 support, you can ensure that your business is never left vulnerable to problems – eliminating them before they arise!
If your IT support contract is up for renewal, or if you’re not quite happy with your current provider, Datek can provide your business with an IT discovery report to:
- Indicate any problems
- Acknowledge potential problems
- Identify how a project can be improved
- Investigate where your IT systems are performing well
- Highlight how we can maintain any improvements
Much like an MOT, our RAG (Red, Amber, Green) reporting system offers a simple but highly effective solution to assess your business' IT systems and environment.
What is RAG Reporting?
Our RAG reporting system allows us to manage, maintain and improve your infrastructure on time, on budget and to the required scope.
In order to establish this, the first stage is to evaluate your business' processes and the performance of your IT systems. Using status reporting, we will have a visual representation of your infrastructure – highlighting key areas for improvements and where your IT systems are performing to their potential
Red
Key infrastructure problems should be acknowledged immediately and an action plan should be identified and put into place to prevent further damage.
Amber
Potential problems within your business' IT infrastructure are identified and recommendations are provided ready for action.
Green
Your IT infrastructure is performing at an optimum level – with some minor recommendations to ensure it stays on track.
RAG Report Examples...
RAG Reporting Project Status
Using our RAG reporting system, we can find problems and improve current IT systems. This ensures that we can identify potential problems before they arise, recognise when an IT system is performing well and provide recommendations for improvement.
IT Infrastructure & Environment Assessment
As well as assessing your IT systems, we also carry out an assessment of your current infrastructure and environment. This includes checks on all backups, updates, UPS systems, servers and security checks to inform our RAG report.
Recommendations
After the full IT assessment has been undertaken, we provide informed recommendations within the RAG report ready for action.
Benefits of choosing Datek
As an IT managed service provider, we understand the importance of providing solutions for businesses to meet their current needs now and into the future.
We have a dedicated team of IT experts who work with approved suppliers - offering a range of key benefits! Some of these include:
- Seamless system of round the clock IT support
- Valuable advice to inform your IT decisions
- Dedicated account managers - working as your in house team
- Projects completed on time and in budget
- Training & advice on the technology we implement
- IT industry experts
The Next Steps with Datek…
By sitting down with you and looking at all of your systems we are able to create and provide a Service Improvement Plan (SIP) that supports your business as it grows and improves.
Whatever we find, we make sure the next steps are clear and identify the level of importance. If you would like to arrange a consultation, please contact us today!
