Daly International is a business who had a backup solution in place for many years which they identified was no longer suitable, as the business had changed over the years and had grown significantly.
They decided that the backup strategy had to change to keep pace with the rest of the business, and decided to call Datek in to assist with the design and implementation of a new system.
Approach
Datek met with Daly International and agreed to undertake an assessment of the current backup strategy in order to provide feedback on ways in which it could be improved. We presented these findings face to face to demonstrate the risks the current approach posed to the business as well as offering some high-level guidance on what solutions were now available.
Finding a Solution
We arranged a meeting with Steve Rance who is responsible for IT within the business and spent some time discussing the different options available at a non-technical level, giving some ballpark pricing so they could make an educated decision about what was right for them in terms of solution and cost. They found this process invaluable as for the first time they were involved in the process rather than just being sent a quote with a list of parts and prices on it. They took an active role in telling us what they wanted and worked with our consultant to design a tailored solution for them based on the specific requirements of their business.
Steve Rance, IT Manager, Daly International: “Datek took the time to fully understand our requirements so we received a bespoke solution which perfectly matched our needs.”
Solution
The software solution able to deliver all of this and more was Veeam Backup & Replication. Veeam has a proven track record in the industry for reliability, excellent support and constant development. We proposed a solution which enabled all of the requirements to be met and gave Daly International several options for capacity and long term retention.
With any business which has internal IT resource we always prefer to work with them to implement solutions so that they are actively involved and understand the solution. Therefore we agreed that the entire implementation would be done onsite alongside Steve Rance, with our consultants walking Steve through every step.
Steve Rance, IT Manager, Daly International: “Datek worked alongside me to implement the solution. Veeam was a new product for me and working in this way means that I now have a very good understanding of how the product works.”
Solution Testing
Once implementation was complete we didn’t stop there, we insisted that it was thoroughly tested. We used Veeam’s instant VM recovery feature which enables the restored machine to run directly from the backup server. This took less than 5 minutes and the virtual machine was fully booted up. We then tested individual file and email restores – all passed without fault.
Steve Rance, IT Manager, Daly International: “I was astonished at the speed at which we could recover servers and individual items. I have full confidence in the system and if we ever need to restore anything for real, I know it won’t let me down.”
“We have been extremely impressed with our experience of Datek replacing our complicated legacy backup solution. All stages of the process, from design, specification, implementation and testing, have been completely customer focused and painless. An excellent service from start to finish, where they go ‘above and beyond’ to not only meet expectations but exceed them.” – Steve Rance, Daly International
